Combating Toxicity, Harassment, and Abuse in Online Social Spaces: A Workshop at CHI 2023

Online social spaces provide much needed connection and belonging - particularly in a context of continued lack of global mobility due to the ongoing Covid-19 pandemic and climate crisis. However, the norms of online social spaces can create environments in which toxic behaviour is normalized, tolerated or even celebrated. This can occur without consequence, leaving its members vulnerable to hate, harassment, and abuse. A vast majority of adults have experienced toxicity online and the harm is even more prevalent for members of marginalized and minoritized groups, who are more often the targets of online abuse. Although there is significant work on toxicity in the SIGCHI community, approaches and knowledge have typically been siloed by the domain of investigation (e.g., social media, multiplayer games, social VR). We argue that cross-disciplinary efforts will benefit not only the various communities and situations in which abuse occurs, but that bringing together researchers from different backgrounds and specialties will provide a robust and rich understanding of how to tackle online toxicity at scale. © 2023 Owner/Author.

Perceptions of accuracy in online news during the COVID-19 pandemic

In this research, we assessed how young adults determine the accuracy of news articles and sources through a seven-day diary study. We performed a qualitative analysis on the participants' responses and found that the participants mainly used nine different strategies to evaluate the accuracy of COVID news. The majority of respondents relied on their inherent trust and the reputation of a given news outlet instead of actively determining if the information was accurate. Young adults also used their perception of the quality of the article, personal logical reasoning, cross referencing the information, availability of data, among others. We discuss the implications of the results and propose practical suggestions © 2023, First Monday.All Rights Reserved.

Teleworker's Perception of Technology Use for Collaborative and Social During the COVID-19 Pandemic

With the flourish of collaborative and social technologies in the market since the pandemic, there is limited understanding of user's attitudes towards these technologies. We aim to understand teleworkers' perceptions of technology use during the pandemic and interviewed 46 teleworkers. We found that teleworkers generally hold a positive attitude towards social technologies and are creative to use these technologies to meet their social needs;they express overall negative feelings about remote collaboration technologies, though online communication flattens the communication hierarchy in the organization. The pandemic amplifies the extant challenges and highlights the shortcomings of technological design in well-established teleworking research and remote collaboration work. We suggest that future design should 1) combine and commercialize solutions that are well-grounded in prior work;2) consider scenarios that are typically missed and can be easily replaced with collocated interaction from the pre-pandemic context into the forced teleworking context. © Cai et al. Published by BCS Learning and Development Ltd.